Blog

  • What happens in case of a flight delay?

    What happens in case of a flight delay?

    puglia private transfer

    In case of a flight delay, we always try to provide the service at no extra cost by rescheduling the transfer with the first available driver.

    However, we cannot guarantee the driver’s arrival exactly at the new landing time, as availability depends on ongoing operations.

    In case of very long delays (several hours) or if the service cannot be reasonably guaranteed, the customer may choose between:

    • rescheduling the transfer, or
    • a full refund

    Our goal is always to provide an efficient and transparent solution.

  • How many passengers can travel and what about luggage?

    How many passengers can travel and what about luggage?

    puglia private transfer

    Standard vehicles can carry up to 8 passengers, in compliance with the vehicle’s approved capacity.

    However, luggage space is limited and may vary depending on the number of passengers and the size/type of suitcases.

    The number of guaranteed seats is only the one specified at the time of booking. Any changes in passenger numbers must be communicated in advance so we can arrange the most suitable vehicle or offer an alternative solution.

    Failure to communicate changes may result in the inability to guarantee the service as requested.

  • How long will the driver wait?

    How long will the driver wait?

    puglia private transfer

    Our drivers will wait you for extra time depending on your arrival:

    • Airport arrivals: up to 1 hour after the actual landing time;
    • Train station arrivals: up to 15 minutes after train arrival;
    • Port arrivals: up to 1 hour after the ship docking time;
    • Departures from hotels or apartments: up to 15 minutes after the scheduled pick-up time.

    In some cases, for late evening or night flights (11:00 PM – 7:00 AM), significant delays may result in an additional fee of approximately €20.

  • Where will the driver meet me?

    Where will the driver meet me?

    puglia private transfer

    The driver will wait for you at the nearest accessible pick-up point to the address provided in your booking. The meeting point will be clearly identifiable thanks to a sign or the presence of the private chauffeur service vehicle.

    In any case, the driver will have your contact number to reach you and coordinate the exact meeting point if needed.

    We recommend keeping your phone switched on and reachable at the scheduled service time.

  • Is it possible to change the agreed-upon tour itinerary during the service?

    Is it possible to change the agreed-upon tour itinerary during the service?

    puglia private transfer

    You can request changes to the itinerary even during the service, but this practice is not recommended, as the route and travel times are calculated at the time of booking to ensure proper organization of the service and the driver.

    Changes requested on the spot may result in:

    • additional costs, based on additional distance, additional time, or deviations from the initial route;

    • operational limitations, as some requests may not be accepted based on availability and service scheduling (e.g., access to restricted traffic zones in historic city centers, parking areas where advance reservations are required, etc.).

    For vehicles with up to 8 passengers, changes can be evaluated and, if compatible with the operation of the service, accepted.

    For vehicles with a capacity of more than 8 passengers, however, it is not possible to change the itinerary during the service, in order to ensure proper management of time and transportation logistics.

  • What is the process for booking a custom tour?

    What is the process for booking a custom tour?

    puglia private tour

    Customized tours are ideal for travelers who prefer non-standard routes or for those who wants a completely personalized itinerary and decide how much time dedicates to some places to others.

    To request a custom tour, you simply need to send us an email with:

    • your preferred tour date(s)
    • number of passengers
    • number of luggage items

    In your request, you can:

    • specify the destinations or stops you already have in mind, or
    • ask us for suggestions if you don’t have a clear itinerary yet

    After receiving your request, we will:

    1. Get in touch with you via email
    2. Propose a draft itinerary tailored to your needs
    3. Refine the details together until everything is defined.

    The tour will be confirmed upon payment of a deposit.

    This process ensures maximum flexibility and allows us to create a travel experience that truly matches your expectations.

  • How do multi-day tours work?

    How do multi-day tours work?

    puglia private tour

    Multi-day tours are ideal for sightseeing, customized itineraries, and travel to multiple destinations, with the option of having the same driver for the entire duration of the tour.

    Tours are planned based on the client’s needs and can include transfers, scheduled stops, and overnight stays, according to the itinerary agreed upon during booking.

    This means that tours can start and end in different locations; in this case, the tour will resume the following day from where we left off the previous day, unless the client requests otherwise.

    We recommend contacting us in advance to finalize the program and ensure the best possible travel arrangements.

  • Do you offer organized tours with experiences included (wineries, boat tours, activities)?

    Do you offer organized tours with experiences included (wineries, boat tours, activities)?

    puglia private tour

    No, our service is exclusively private chauffeur transfer service.

    We provide only private transportation with a driver and do not organize or book additional activities such as:

    • winery visits or tastings
    • boat tours or sea excursions
    • guided tours or recreational experiences

    Our service includes transportation to and from the destinations agreed upon at the time of booking.

    Any activities or experiences must be booked directly by the customer with the relevant providers. However, we are happy to assist by suggesting ideas and recommending trusted providers — the final booking must always be made by the customer.

  • What types of tours can I book?

    What types of tours can I book?

    puglia private transfer

    We offer both standard pre-designed tours, which can be booked directly, and fully customized tours tailored to your specific needs and preferences.

    You can choose between:

    • Single-area day tours, focused on a specific area (e.g. Salento, Itria Valley or a particular area of Puglia and surrondings);
    • Multi-day tours, covering multiple destinations across different areas of Puglia and surrondings.
    • Thematic tours, such as wine tours, olive oil tour, cultural routes, or scenic coastal experiences. In this case we organize different stops related to the chosen theme.

    Please note that any extra activities (guided tours, tastings, attraction entrance fees, etc.) are not included in our service.

  • Vecchia Torre Winery – Leverano

    Vecchia Torre Winery – Leverano

    In the heart of Salento, among endless rows of vineyards and the intense scents of Mediterranean scrub, stands Cantina Vecchia Torre, one of the symbolic wineries of Apulian winemaking tradition.

    Located in Leverano, a small agricultural village in the province of Lecce, the winery perfectly combines rural authenticity with a contemporary vision, making it an essential stop for travelers exploring the Salento region.

    Vecchia Torre Winery - Leverano
    Vecchia Torre Winery – Leverano

    A collective dream born from the land

    The history of the winery dates back to 1959, when a group of 44 members — including farmers, small landowners, and local professionals — decided to join forces and create a cooperative dedicated to promoting and protecting the territory.

    At the time, it was an ambitious and forward-thinking decision that eventually gave life to one of the most important wine cooperatives in Puglia. Today, the winery counts around 1,100 members and produces millions of bottles every year, exported worldwide.

    Over the decades, the winery experienced steady growth: from the introduction of its first fermentation tanks in the 1960s, to the beginning of bottling production in the 1970s, and finally its expansion into international markets in the early 2000s.

    The name change to “Vecchia Torre” in 2011 was a tribute to the historic tower of Leverano, an important symbol of the local identity.

    Wines and production

    The winery’s production is deeply rooted in the native grape varieties of the territory. Among the leading grapes are Negroamaro, Primitivo, and Malvasia Nera, alongside international varieties such as Syrah and Chardonnay.

    This combination allows the winery to offer a broad and recognizable range of wines, from DOC and IGP labels to more prestigious collections such as the “Eccellenze” and “Riserve” aged inside the winery’s atmospheric barrel cellar.

    The production philosophy blends tradition and innovation: careful attention to grape quality, respect for the Salento terroir, and the use of modern technology to maintain high production standards.

    The result is a collection of wines capable of expressing the territory authentically while remaining highly competitive on the international market

    Tastings and winery experiences

    Wine tastings are undoubtedly the highlight of the winery’s tourism experience. Inside the wine shop, visitors can join guided tastings led by expert sommeliers who accompany guests on a sensory journey through the aromas, flavors, and stories hidden inside every glass.

    The visit itself is designed as an immersive narrative experience: guests walk through the production areas, discover the winemaking techniques, and step into the everyday life of the winery — a world built on work, passion, and memory.

    One of the most fascinating moments is the visit to the barrel cellar, carved into the rock and restored to welcome visitors. Here, among French oak barriques and old fermentation tanks, the atmosphere feels almost timeless, where past and present coexist in perfect harmony.

    Vecchia Torre Winery - Leverano
    Vecchia Torre Winery – Leverano

    The tastings become truly multisensory experiences: not only about taste, but also about sight, aroma, and emotion. The wines are often paired with traditional local products, turning every tasting into a genuine expression of the Salento territory.

    The winery also organizes tours in several languages and offers experiences suitable for both wine enthusiasts and curious travelers, transforming every visit into an authentic and convivial moment.

    In the end, visiting Cantina Vecchia Torre means connecting with the truest soul of Puglia — a land shaped by people, passion, and an unbreakable bond with the earth. A place where every sip tells a story, and every visit becomes a small journey into the heart of southern Italy.

    Vecchia Torre Winery - Leverano
    Vecchia Torre Winery – Leverano