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Our fleet includes different types of vehicles to meet all travel needs:

• Minivans (7–8 passengers): ideal for private transfers, families, and small groups
• Minibuses: suitable for medium-sized groups, tourism, and events
• Coaches: available for large groups, organized tours, and major events

Vehicle allocation is determined at the time of booking based on passenger numbers and service requirements.

Our drivers primarily speak Italian and, in most cases, have a basic knowledge of English.

It is possible to request a fluent English-speaking driver, but this is a special service subject to availability and additional cost, to be arranged in advance via email before booking.

We specialize in tourist transfers and tours, and we provide support throughout the service. Our phone assistance is also available in English to ensure clear communication if needed.

Not always.

Some bookings are confirmed automatically, while others require manual review and approval by our staff.

This usually applies to:

• night-time services or special time slots
• areas with limited vehicle availability
• last-minute or specific requests

In these cases, the booking remains pending until confirmed. You will be notified as soon as it is accepted or rescheduled.

We recommend booking as early as possible to ensure availability and optimal service organization.

Generally, we accept bookings with a minimum notice of 12 hours before the service.

Last-minute requests may still be accepted depending on availability and will be confirmed after operational verification.

Yes, a dedicated emergency number is available for customers with an active booking.

It should be used only for urgent situations related to the ongoing service (e.g. delays, difficulty finding the meeting point, or immediate communication with the driver).

Emergency contact: +39 347 0752081

For non-urgent requests, please use email or standard contact channels.

No, all our services are strictly private.

Each booking is dedicated to a single customer or travel group, with no vehicle sharing. This ensures:

• maximum comfort and privacy
• direct travel with no detours
• personalized service tailored to your needs

We do not offer shared or group transport services.

Our vehicles are not specifically equipped for transporting passengers in fixed wheelchairs.

However, we can accommodate foldable wheelchairs, provided they are declared at the time of booking.

This allows us to verify space availability and ensure a safe and comfortable service. For special needs, we recommend contacting us in advance.

Each passenger may bring one large suitcase and one small carry-on bag, subject to available space in the vehicle.

For bookings up to 8 passengers, luggage capacity is limited and depends on the total number of passengers and the type of luggage.

Any bulky or special luggage (e.g. golf clubs, sports equipment, oversized items) must be communicated in advance during booking to ensure a suitable vehicle.

Failure to do so may result in the inability to transport additional items.

Child seats are provided free of charge.

However, they must be requested at the time of booking, specifying the type needed, to ensure availability.

Failure to request them in advance may result in the inability to provide them during the service.

The service price is agreed at the time of booking and includes the transfer based on the agreed route and conditions.

Additional costs may occur only in specific situations, such as:

• Driver tips: optional and at the customer’s discretion;
• Extra waiting time: a standard waiting time is included; exceeding it may result in an additional charge;
• Significant flight delays (especially late-night): operational adjustments or supplements may apply when necessary;
• Unplanned stops: any additional stops or route changes not included in the booking.

Any extra charges are applied only when necessary and always with full transparency.