Category: Private transfer

Our vehicles are not specifically equipped for transporting passengers in fixed wheelchairs.

However, we can accommodate foldable wheelchairs, provided they are declared at the time of booking.

This allows us to verify space availability and ensure a safe and comfortable service. For special needs, we recommend contacting us in advance.

Each passenger may bring one large suitcase and one small carry-on bag, subject to available space in the vehicle.

For bookings up to 8 passengers, luggage capacity is limited and depends on the total number of passengers and the type of luggage.

Any bulky or special luggage (e.g. golf clubs, sports equipment, oversized items) must be communicated in advance during booking to ensure a suitable vehicle.

Failure to do so may result in the inability to transport additional items.

Child seats are provided free of charge.

However, they must be requested at the time of booking, specifying the type needed, to ensure availability.

Failure to request them in advance may result in the inability to provide them during the service.

The service price is agreed at the time of booking and includes the transfer based on the agreed route and conditions.

Additional costs may occur only in specific situations, such as:

• Driver tips: optional and at the customer’s discretion;
• Extra waiting time: a standard waiting time is included; exceeding it may result in an additional charge;
• Significant flight delays (especially late-night): operational adjustments or supplements may apply when necessary;
• Unplanned stops: any additional stops or route changes not included in the booking.

Any extra charges are applied only when necessary and always with full transparency.

In case of a flight delay, we always try to provide the service at no extra cost by rescheduling the transfer with the first available driver.

However, we cannot guarantee the driver’s arrival exactly at the new landing time, as availability depends on ongoing operations.

In case of very long delays (several hours) or if the service cannot be reasonably guaranteed, the customer may choose between:

• rescheduling the transfer, or
• a full refund

Our goal is always to provide an efficient and transparent solution.

Standard vehicles can carry up to 8 passengers, in compliance with the vehicle’s approved capacity.

However, luggage space is limited and may vary depending on the number of passengers and the size/type of suitcases.

The number of guaranteed seats is only the one specified at the time of booking. Any changes in passenger numbers must be communicated in advance so we can arrange the most suitable vehicle or offer an alternative solution.

Failure to communicate changes may result in the inability to guarantee the service as requested.

Our drivers will wait you for extra time depending on your arrival:

• Airport arrivals: up to 1 hour after the actual landing time;
• Train station arrivals: up to 15 minutes after train arrival;
• Port arrivals: up to 1 hour after the ship docking time;
• Departures from hotels or apartments: up to 15 minutes after the scheduled pick-up time.

In some cases, for late evening or night flights (11:00 PM – 7:00 AM), significant delays may result in an additional fee of approximately €20.

The driver will wait for you at the nearest accessible pick-up point to the address provided in your booking. The meeting point will be clearly identifiable thanks to a sign or the presence of the private chauffeur service vehicle.

In any case, the driver will have your contact number to reach you and coordinate the exact meeting point if needed.

We recommend keeping your phone switched on and reachable at the scheduled service time.