1. Scope of the Service
This document governs the terms and conditions of the private hire with driver (NCC) service provided by Eurocar Auto S.r.l., bookable through the website www.apuliatrip.com.
The service consists of passenger transport upon prior booking, carried out by professional drivers using vehicles authorized in accordance with applicable regulations.
2. Booking
Bookings can be made online via the website or by email.
The user is required to:
- provide accurate and complete information
- correctly indicate the pick-up location, date, and time
- specify any special requests (luggage, child seats, etc.)
A booking is considered confirmed only after:
- receipt of confirmation via email/SMS (following verification of the provided data);
- any required advance payment (if applicable).
For transfer services from airports, train stations, or ports, the customer must provide at the time of booking:
- flight number
- train number
- ship/cruise name
If this information is not provided, Eurocar Auto S.r.l. will not be able to monitor delays or schedule changes.
In such cases:
- the service will be arranged solely based on the scheduled time indicated at booking
- the driver’s waiting time will start from the booked time, not from the actual arrival time
3. Prices and Payments
Prices are indicated in euros (€) and may vary depending on:
- distance and duration of the service
- time slot (nighttime/holidays)
- any additional services
Payment methods:
- online (credit/debit card, digital wallets such as Apple Pay, Google Pay, or PayPal);
- cash or POS payment on board (available for selected services).
Any additional costs (extra waiting time, route changes, tolls, parking) will be communicated and charged separately.
Payment Security
Transactions are handled directly by payment providers and protected by SSL encryption systems.
Eurocar Auto S.r.l. does not store or have access to full payment card details.
Invoicing
Customers may request an invoice by providing their billing details during booking.
The invoice will be sent via email.
4. Booking Modifications
Users wishing to modify a booking may:
- cancel the existing booking (in accordance with the cancellation policy below) and make a new booking; or
- submit a modification request via email to info@apuliatrip.com.
Modification requests must be made at least 24 hours before the scheduled service time and are subject to availability.
Eurocar Auto S.r.l. does not guarantee that modifications can be made and reserves the right to apply price changes based on the requested modifications.
5. Cancellations
a) Voluntary cancellation by the customer
- Free cancellation up to 24 hours in advance: full refund of the amount paid
- Cancellation less than 24 hours before the service: no refund
Exceptions may apply in cases described in section (b).
b) Cancellations due to delays and force majeure
Exceptions to the standard cancellation policy may be considered in the following cases:
- Documented delays (flights, trains, etc.):
In case of proven delays, the service may be:- rescheduled at no additional cost, subject to availability; or
- fully refunded if rescheduling is not possible
- Force majeure:
In the event of extraordinary and unforeseeable circumstances (e.g. extreme weather conditions, serious accidents, road closures, authority restrictions), Eurocar Auto S.r.l. reserves the right to:- modify, delay, or cancel the service (with full refund);
- offer, where possible, an alternative service or voucher
c) No-show
If the customer fails to appear at the agreed time and location, the service will be considered provided and no refund will be issued.
Any refund or modification requests outside the standard terms may be evaluated on a case-by-case basis, with no obligation on the provider.
6. Customer obligations
The customer agrees to:
- arrive on time at the pick-up location
- behave appropriately during the journey
- not damage the vehicle
It is strictly prohibited to:
- smoke inside the vehicle
- transport illegal or hazardous substances
Any damage caused will be charged to the customer.
7. Provider Obligations
Eurocar Auto S.r.l. undertakes to:
- ensure punctuality and professionalism
- use compliant and insured vehicles
- provide qualified drivers
In case of unforeseen circumstances (traffic, weather conditions, force majeure), the service may be subject to delays or changes.
8. Limitation of Liability
The provider is not responsible for:
- delays caused by external factors beyond its control (force majeure)
- items forgotten or lost in the vehicle
Liability is limited to the extent permitted by law.
9. Luggage
Luggage transport is included within reasonable limits. Customers are required to specify the number and actual size of luggage at the time of booking.
Extra or special luggage (e.g. surfboards, sports equipment, etc.) must be declared during booking. The company reserves the right to refuse the service in case of incorrect or incomplete information.
10. Privacy
Personal data are processed in accordance with EU Regulation 2016/679 (GDPR).
For more details, please refer to the Privacy Policy available on the website.
11. Applicable Law
These Terms are governed by Italian law.
Any disputes shall fall under the jurisdiction of the consumer’s place of residence or domicile.
12. Acceptance
By booking the service, the user declares that they have read, understood, and accepted these Terms and Conditions.